“Whose job is this?”

It occurs to me, in the shower, that a lot of my life is preoccupied by this question. It’s a good theme, for Malcolm Ocean. Whose job is this?

My “what if it were good tho?” YouTube series and website is about the role of design: how each day, people are pulling their hair trying to workably interface with systems, wasting hours of their life, and feeling stupid or ashamed because they can’t figure it out, when in many of these cases an extra couple of minutes’ thought on the part of the person who designed it or made it would have made the whole experience so smooth it would have gone as unnoticed as the operation of the differential gearing in your car that makes turns not result in wheels skipping on the ground as the outer one needs to travel further than the inner one. That guy just works! That problem is so solved most people never even realize it was ever a problem.

My app, Intend, is about the question of what you want to do with your life: about consciously choosing what your job is. It’s also about figuring out what to do right now, in light of the larger things you want to do, and differentiating something someone else wants you to do from something you want to do, so you don’t accidentally live somebody else’s vision for your life instead of yours. Moreover, it helps keep you from being saddled with dozens or hundreds of stale tasks merely because past-you vaguely thought they were a good idea or at least worth putting on a list.

My work in communication, trust, and the human meta-protocol, is about teasing apart the nuances of exactly who is responsible for what. Some of that has been focused around creating post-blame cultures, and I’ve recently come to a new impression that what blame is (aside from “the thing that comes before punishment”) that I could summarize as “a type of explanation for why something went wrong that assigns responsibility crudely rather than precisely and accurately-by-all-parties’-accounts”. In other words, it gets the “whose job is this?” question wrong, and people can tell.

My mum told me that as a kid I had a very keen sense for justice and injustice, and this feels related to how I think about the design stuff as well as other questions. My ethical journey over the last years has involved a lot of investigation of questions around what things are my job, and what things are not my job, and how to tell the difference. And how to catch my breath, and how to reconcile the fears I’ve had of not trying hard enough. And how to tell when the messages about how to be a good person are crazy.

“You had one job!”

As I said, my longstanding beef with bad design can be seen as frustration at designers and builders not doing their job. I say “builders” because some of them don’t even realize that part of their job includes design. My partner, Jess, just shared with me a perfect case study of this. She’d been having trouble getting her psych crisis non-profit registered for some California government thing, because the form needed her number from some other registration, but when she put in the number the form said it was invalid (with no further clues). She tried a different browser, tried a bunch of other numbers from the document that had the supposed number, called the people who had given her the number to make sure it was the right one given that it wasn’t super well-labeled, and I even tried poking at the javascript on the page to turn off the validation altogether, but nothing worked.

A couple weeks later she texted me:

» read the rest of this entry »

art is choosing what to breathe life into

note to self: art is choosing what to breathe life into

art is choosing what to breathe life into

this?

not this

this? not this. not this. this?

this.

this!

sometimes I get stuck because I have more urges than I know how to handle

“I want to write”

“no I want to take a shower”

“but before I take a shower I want to work out”

“but I’m still partway through writing”

“wait but I’m kinda hungry”

“wait no but I don’t want to eat if I’m about to work out”

…and on. and on.

so many urges. so many things to take care of. I can’t do all of them, not all at once. I can maybe take care of all of them eventually… but by then there will be more.

I can probably take care of what needs taking care of eventually, on some level of abstraction, somewhere up in my perceptual control hierarchy

even thinking a thought is sort of an urge

hi urge

you’re tryna take care of something

these urges are helpful

while it may be challenging when they’re all tugging in different directions

…these urges are all really helpful

honestly, they’re kinda… made of helpfulness

» read the rest of this entry »

Lecturing & Learning: Emotional Coherence Case Study

This post is adapted from notes to myself plus a bit of context I added for some friends I shared the notes with. It’s a cool example of how gradually making an unconscious pattern more conscious can lead to transformational insight, and the specific pattern also seems like one that’s likely to resonate for a lot of other people with similar experiences to mine. I’m willing to bet that other people who’ve interacted with me a lot directly are familiar with this pattern as it shows up in me—and I’d be interested to hear about that!

For the last week or so, my partner Sarah and I have been doing a lot of active noticing a particular tone I sometimes have, which Sarah hates, and she described it as being lectured. It took many months of work on both our parts for her to be able to articulate the feeling so clearly as “lectured” and for me to be able to acknowledge that there’s something there even though I wasn’t sure what or why. While I could tell it didn’t work (because it made Sarah defensive) I didn’t initially have any intrinsic motivation to speak any differently. More on that work and on motivation to change, below.

Anyway, since we’ve gotten a better handle on that, I’ve gotten a lot better at noticing when I’m doing the Lecturing thing, often via Sarah making a 🤨 face at me, but sometimes from my own stance or tone. As I’ve been integrating that unconscious drive, I’ve started often interrupting myself midsentence, something like “So you see, it’s really important… (S: 🤨) …that I lecture you about this. You need a lecture.”

And speaking that explicitly defuses a lot of the tension, which has already been great. Yesterday some additional integration happened, via gentle prompting from Sarah. She was saying something and I was suddenly experiencing an immense urge. I had enough mental space to hold that urge, and I strained to speak: “It. Is. So. Hard. For. Me. To. Not. Lecture. You. Right now.” I started to try to convey something about my experience of that to her, and she very gently and groundedly suggested “is there something you might want to do for yourself, first?”

I tuned into that part of me and it voiced internally “why are you so fucking stupid?!?“

» read the rest of this entry »

A Collaborative Self-Energizing Meta-Team Vision

Originally written October 19th, 2020 as a few tweetstorms—slight edits here. My vision has evolved since then, but this remains a beautiful piece of it and I’ve been linking lots of people to it in google doc form so I figured I might as well post it to my blog.

Wanting to write about the larger meta-vision I have that inspired me to make this move (to Sam—first green section below). Initially wrote this in response to Andy Matuschak’s response “Y’all, this attitude is rad”, but wanted it to be a top-level thread because it’s important and stands on its own.

Making this move, of saying “how can I help?” to a would-be competitor, is inspired for me in part by tapping into what for me is the answer to “what can I do that releases energy rather than requiring energy?” and finding the answer being something on the design/vision/strategy level that every company needs.

» read the rest of this entry »

Laughter and Dominance: 5-year reflection on againstness training

It’s now been five years since I first attended a CFAR workshop. I wrote a 3-year retrospective 2 years ago. Today I want to reflect on one specific aspect of the workshop: the Againstness Training.

In addition to the 5 year mark, this is also timely because I just heard from the instructor, Val, that after lots of evolution in how it was taught, this class has finally been fully replaced, by one called Presence.

The Againstness Training was an activity designed to practice the skill of de-escalating your internal stress systems, in the face of something scary you’re attempting to do.

I had a friend record a video of my training exercise, which has proven to be a very fruitful decision, as I’ve been able to reflect on that video as part of getting more context for where I am now. Here’s the video. If you haven’t seen it, it’s worth watching! If you have, I recommend you nonetheless watch the first 2 minutes or so as context for what I’m going to say, below:

» read the rest of this entry »

Understanding understanding

How do you know that you’ve been understood?

This question is one I think about a fair bit, and part of what motivated me to write the jamming/honing blog post.

If I’m saying something something really simple and hard to misunderstand, all I basically need to know is that the message was received and the listener isn’t confused. for example “Hey Carla, I left the envelope outside your room.” If Carla says “OK” then I can be pretty sure she’s understood. (Unless of course she misheard me saying something else reasonable.) A slight modification of this would be a situation where the information is straightforward but detailed—and the details matter. In these situations, often the entire message is recited verbatim. A classic example would be when a number is spoken over the phone, and the listener echoes each set of 3-4 digits.

Gauging understanding via re-generating

But when communicating something more complicated or nuanced, it’s usually not enough for the speaker to just get a “K” in response. If I’m trying to convey a model to you, one common way for us to verify that you’ve understood the model is for you to say something that you would be unlikely to be able to say if you hadn’t. This could take the form of explaining the model in a new way: “ahh, so it’s kind of like Xing except you Y instead of Z” or it could involve generating an example of something the model applies to.

I think we do this intuitively. Responding to an explanation with “K” potentially implies a lack of having engaged with the details. More like “You’ve said some things and I’m not arguing with them.”

On the International Space Station, the American astronauts would speak to the Russian cosmonauts in Russian, and the Russians would reply back in English (source). The principle is that it’s much easier to tell if someone has your language confused than it is to tell if you’ve correctly interpreted something in a foreign language.

» read the rest of this entry »

Transcending Regrets, Problems, and Mistakes

One of the biggest things I’ve learned over the past year is how to truly let go of regret.

(Psst: if you’ve got Spotify, hit play on this track before you keep reading. Or here’s a Google Play link. I’ll explain later.)

A few months ago, in September, I went to a tantra yoga workshop called the Fire & Nectar retreat. The event involved a fair bit of yoga and meditation, but what was most powerful for me were the teachings on non-dualism. A lot of it made deep, immediate sense to me, and there were also pieces that were met with a lot of resistance.

One of the most challenging things that our teacher Hareesh said was this:

If you had a chance for a do-over, would you choose for everything to go exactly the same?
If not, you have not yet surrendered.

He clarified that this wasn’t talking about a dualistic sort of surrender, more like surrendering to reality. I seem to recall he was quoting someone, but I can’t find a source in my notes or on the internet. At any rate, this was a thing that he said, and I immediately recognized it as containing a perspective that I didn’t understand. A perspective that I feared.

I recognized it as a perspective that I’d been in a battle with for several years.

» read the rest of this entry »

The Unreserved YES

(This post is much more stream-of-consciousness than many of my other posts. I’m working stuff out live.)

I was doing Focusing earlier today, and reflecting on a complex, challenging decision I’m starting to feel into. I found myself remembering a video I’d watched last night. I want to share it with you, so I’ve pulled out the snippet that’s really good. It’s literally 14 seconds, and you only really need the first 5. Click to watch:

Michael Franti and this girl Jocelin have just sung a song together, and he then asks her if she’d like to sing with him onstage. As she comprehends the proposal, her face lights up.

“YES!” she says.

Not “yes.”

Not “yes?”

Not “…yes…”

“YEAH! I LOVE STAGE!”

When I saw that video last night, I shared it and wrote:

Interview at start, and the song… eh ¯\_(ツ)_/¯ , kinda cute.

Her utter unreserved enthusiasm at the end, both on her face and in her voice, when he’s like “Do you want to come and sing on stage with us?”…

…glorious. I’m not exaggerating.

I’ve forgotten how to say YES like that. Or maybe it’s that my desires have become complex and conflicted and so it’s never totally clear what I want. Or maybe I’m not putting myself into situations where the right question will even get asked. Or maybe I’m afraid.

I want to say YES like that. » read the rest of this entry »

The Third Kind of Expectation

I wrote a post last year on two different kinds of expectations: anticipations and entitlements. I realized sometime later that there is a third, very important kind of expectation. I’ve spent a lot of good time trying to find a good name for them but haven’t, so I’m just calling them “the third kind of expectation”. On reflection, while this is unwieldy, it is an absolutely fantastic name by the sparkly pink purple ball thing criterion.

First, a recap on the other two kinds of expectations in my model: anticipations and entitlements. An anticipation is an expectation in the predictive sense: what you think will happen, whether implicitly or explicitly. An entitlement is what you think should happen, whether implicitly or explicitly. If your anticipation is broken, you feel surprised or confused. If your entitlement is broken, you feel indignant or outraged.

I made the claim in my previous article that entitlements are in general problematic, both because they create interpersonal problems and because they’re a kind of rationalization.

But isn’t entitlement okay when…?

Since then, some people have pointed out to me that there’s an important role that entitlements play. Or more precisely, situations where an angry response may make sense. What if someone breaks a promise? Or oversteps a boundary? It’s widely believed that an experience of passionate intensity like anger is an appropriate response to having one’s boundaries violated.

I continue to think entitlements aren’t helpful, and that what you’re mostly looking for in these situations are more shaped like this third kind of expectation.

» read the rest of this entry »

On “Being Grateful for the Opportunity to Train”

There’s a pattern that I’ve noticed in several areas of practice, that I want to highlight. I think it’s a core piece of the challenge I’ve been writing about, around how to get out of internal conflicts. As of this sentence, I’m not totally sure why, but I’m hoping to be more sure by the time I reach the end of this post, and at minimum to have framed a question that we can look at together.

The pattern can be expressed as a simply trigger-action plan: if experiencing discomfort or challenge, orient towards it as an opportunity to practice.

The first place I recall hearing this was from Valentine at CFAR, who taught it as a central component of what was then called “againstness training”. The aim of againstness training was to develop the ability to notice one’s stress response (SNS = sympathetic nervous system activation) and be able to shift towards a more relaxed state.

One powerful step for relaxing the stress you’re encountering, he said, is to be glad for it. This doesn’t have to come first—you can go straight to a breathing exercise, but it helps if it comes first. Part of why it helps is that it provides a frame within which doing those breathing exercises makes sense! If you’re relating to stress as something to learn from, you’re going to be much more inclined to trying to work with it consciously rather than acting from it.

This “with it” rather than “from it” seems to me like a kind of subject-object shift, which suggests that maybe the role played by “being grateful for the opportunity to train” (as Val canonically phrased it) is helping you to take the stress as object. That seems like a good first analysis of it.

Is that all? Let’s look at another example, then see what becomes apparent.

Entering the Heart of the Sun and Moon

I’m reading this book on tantra by Ngakpa Chogyam and Khandro Dechen. It was recommended by David Chapman of meaningness.com and I can see why. » read the rest of this entry »