The meta-protocol for human trust-building

A protocol is a set of behaviors and expectations for interaction, whether explicit, such as Non-Violent Communication, or just the unspoken cultural norms of any social group. Shared protocols can dramatically increase people’s ability to collaborate and trust each other. But trying to get everyone to operate the same way is imperial, like trying to get everyone to speak the same language, and thus generates a ton of resistance if you try it.

The meta-protocol is the translation process, the dance by which trust is built between and within people. The meta-protocol is actually relevant even if two people think they’re already following the same protocol, because inasmuch as that protocol is inadequate… 

  • not able to be used for a particular situation
  • ambiguous and understood differently by each person
  • a person isn’t fully bought into the protocol as stated thus is unable to consistently use it

…the meta-protocol is what allows them to notice that and iteratively improve whatever they’re doing and patch those gaps. (Such patches might produce a new ongoing implicit or explicit protocol, or not.)

No matter how perfect a hypothetical protocol might be, it’s impossible to systematically address everything that arises in the complex experience of being human together. There will be gaps, including during the learning process for how people can come to use a protocol consistently. The meta-protocol is whatever fully and completely answers the question of “well, then what do you do in the meantime, or when those gaps occur?”

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